Frequently asked questions about tracking and modifying your order.

<h3 id="isPasted">How Do I Track My Order?</h3><p>Once your order has been dispatched, you&#x2019;ll receive a tracking number via email. Use this number to track your shipment on the carrier&#x2019;s website for the most up-to-date delivery information.</p><hr><p><br></p><h3 id="isPasted">Can I Modify My Order After Placing It?</h3><p>If you need to modify your order, please contact us as soon as possible at <a href="mailto:support@razorback4x4.com.au">support@razorback4x4.com.au</a>.</p><p><strong>In-stock:</strong> Because we usually send out in-stock items by the next business day, you will need to contact us before this for us to change any part of your order. If your order has already been dispatched, you will need to follow our returns process, as we cannot get a product sent back to us once it has left our warehouse.</p><p><strong>Made-to-Order:</strong> Once a Made to Order Item has entered our production queue, we are unable to change or modify the order. Please contact us as soon as possible after placing the order, and we will do our best to help. Change of address can be done on our end at any point before we dispatch your item, but once it has been dispatched you will need to follow our returns process, as we cannot get a product sent back to us once it has left our warehouse.</p><hr><p><br></p><h3 id="can-i-buy-razorback-products-in-store-or-only-online"><strong data-start="41" data-end="99" id="isPasted">Can I buy Razorback products in-store, or only online?</strong></h3><p>Our products are primarily available through our online store and our showroom in Campbellfield, Victoria. While we do have a few online resellers in other states, we don&#x2019;t currently have major in-store retail partners. That said, we&#x2019;re actively expanding our wholesale network&#x2014;so stay tuned!</p><p><br></p>

Orders

What does In Stock, Available, and Made To Order mean?

<h3 id="what-does-in-stock-mean">What does &quot;In Stock&quot; mean?</h3><p>When a product is listed as &quot;In Stock&quot; or &quot;Stock Ready,&quot; it means we have the item available at our Melbourne warehouse and it can be dispatched within 1-2 business days.</p><hr><h3 id="what-does-available-mean"><br>What does &quot;Available&quot; mean?</h3><p>If a product is listed as &quot;Available&quot; or &quot;Limited Stock,&quot; it means that some options (such as stitching color or logo type) are in stock, while others are made-to-order. This will be indicated when selecting your options on the product page. If you&#x2019;re unsure about availability, feel free to contact us at <a href="mailto:support@razorback4x4.com.au" id="isPasted"><strong>support@razorback4x4.com.au</strong></a>, and we&#x2019;ll be happy to assist.</p><hr><h3 id="what-does-made-to-order-mean"><br>What does &quot;Made To Order&quot; mean?</h3><p>&quot;Made to Order&quot; products are custom-made specifically for you after your order is placed. These items, including covers with custom embroidery, have a production time of 4 to 8 weeks.</p><hr><h3 id="what-if-my-order-contains-both-in-stock-and-made-to-order-items"><br>What if my order contains both &quot;in stock&quot; and &quot;made to order&quot; items?</h3><p>By default, we will hold your in-stock items until your made-to-order products are ready, and ship everything together. If you&#x2019;d prefer to receive your in-stock items immediately and your made-to-order items at a later date, please contact us at&#xA0;<a href="mailto:support@razorback4x4.com.au" id="isPasted"><strong>support@razorback4x4.com.au</strong></a>. Note that additional shipping charges will apply for split shipments.</p>

Stock Availability

Frequently asked questions about getting custom embroidery on your Razorback 4x4 seat covers.

<h3 id="isPasted">How Do I Get My Seat Covers Custom Embroidered?</h3><p>Select &quot;Custom Embroidery&quot; as your logo option when adding your covers to the cart. After placing your order, we&#x2019;ll contact you via email to confirm your design.</p><hr><h3 id="what-kind-of-designs-can-i-get-on-my-seat-covers"><br>What Kind of Designs Can I Get on My Seat Covers?</h3><p>We can embroider text, logos, or designs you own the copyright to. Offensive or inappropriate designs will not be accepted.</p><p>You can see some custom embroidery examples and our range of colour options <a href="https://razorback4x4.com.au/pages/custom-embroidery">here</a>.</p><hr><h3 id="how-long-will-it-take-to-receive-my-custom-embroidered-covers"><br>How Long Will It Take to Receive My Custom Embroidered Covers?</h3><p>Custom embroidered covers are made to order and will take 4 to 8 weeks to manufacture and dispatch. This timing starts after we have confirmed your embroidery with you, not from when you place your order.</p><hr><h3 id="can-i-add-custom-embroidery-to-any-seat-cover"><br>Can I Add Custom Embroidery to Any Seat Cover?</h3><p>Custom embroidery is available for our Premium Neoprene and XP7 Heavy-Duty Canvas seat covers. Simply select the &quot;Custom Embroidery&quot; option when adding your covers to the cart.</p><hr><h3 id="what-file-formats-are-accepted-for-custom-embroidery">What File Formats Are Accepted for Custom Embroidery?</h3><p>We accept design files in .ai, .eps, or high-resolution PNG or PDF formats. If you&#x2019;re unsure about file formats, contact us, and we&#x2019;ll assist you.</p><hr><p><br>Razorback 4x4 reserves the right to use embroidery designs given to us for media and marketing purposes. If you don&apos;t want us to share images of your custom embroidered covers, please let us know before you receive your covers.</p>

Custom Embroidery

Frequently asked questions about payment methods and promo codes.

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3><p>We accept all major credit and debit cards, PayPal, Google Pay, Shop Pay, Afterpay, Zip Pay, and Razorback 4x4 Gift Cards.</p><hr><h3 id="how-do-i-apply-a-promo-or-discount-code"><br>How do I apply a promo or discount code?</h3><p>Promo and discount codes are applied at checkout. In the Order Summary section, enter your code into the &quot;Discount code or gift card&quot; box and click &quot;Apply&quot;.</p><hr><h3 id="isPasted"><br>Can I Use Multiple Payment Methods for One Order?</h3><p>At this time, we do not support splitting payments across multiple payment methods. You can only use one payment method per order if you are paying by card or BNPL.</p><p>If you are paying with a gift card that is less than the order total, you we will be prompted to choose an additional payment method for the balance.</p><hr><h3 id="isPasted"><br>Are My Payment Details Secure?</h3><p>Yes, we use secure third-party payment processors to handle all transactions. Your payment details are encrypted and not stored on our servers.</p>

Payments

Frequently asked questions about Razorback 4x4 Gift Cards.

<h3 id="isPasted">How do I buy a gift card?</h3><p>Yes! Razorback 4x4 gift cards are available starting from $50. Gift cards are delivered via email and are have no expiry date. They cannot be redeemed for cash, and refunds for unused balances are not available.</p><hr><h3 id="how-do-i-redeem-a-razorback-4x4-gift-card"><br>How do I redeem a Razorback 4x4 gift card?</h3><p>Gift cards are redeemed on the checkout page. Type the gift card code into the &quot;Discount code or gift card&quot; box found in the Order Summary section and click &quot;Apply&quot;</p><p>If the gift card balance is less than your order total, you will be prompted to choose an additional payment method for the remaining balance.</p><hr><p><br>For our full gift card terms &amp; conditions, please click <a href="https://razorback-4x4.gorgias.help/en-US/gift-card-terms-and-conditions-1166682">here</a>.</p>

Gift Cards

Frequently asked questions about dispatch times and local pick-ups.

<h3 id="where-will-my-order-be-dispatched-from">Where will my order be dispatched from?</h3><p>Your order will be dispatched from our Campbellfield, VIC warehouse.</p><hr><h3 id="when-will-my-order-be-dispatched"><br>When will my order be dispatched?</h3><h4 id="in-stock-items">In-Stock Items</h4><p>In-stock items are typically dispatched within 1-2 business days from our Melbourne warehouse. During busy sales periods, it might take us a few days longer to dispatch your items, but you will get a tracking number as soon as the goods have been picked up from our warehouse.</p><h4 id="made-to-order-items">Made-to-Order Items</h4><p>Made-to-order items, including custom embroidery, require a production time of 4 to 8 weeks. We&#x2019;ll keep you updated on the progress of your order and notify you as soon as it has been dispatched.</p><hr><h3 id="do-you-offer-local-pick-up"><br>Do you offer local pick-up?</h3><p>Yes we do! If you would like to pick up your order from our Campbellfield warehouse, please select &quot;Pickup in store&quot; as your delivery method at the checkout. We will notify you via email or text when your order is ready for collection, usually within 1-2 business days.</p><hr><h3 id="isPasted"><br>What Happens If My Made-to-Order Item Is Delayed?</h3><p>While we strive to meet the estimated production time of 4 to 8 weeks for made-to-order items, delays can occasionally occur due to factors outside our control, such as holiday or sales periods. If there is a significant delay, we will notify you promptly and provide updates on your order status, and do our best to get your order out to you as quickly as possible.</p>

Dispatch

Frequently asked questions about shipping & delivery.

<h3 id="how-do-i-track-my-order">How do I track my order?</h3><p>Once your order has been dispatched, you&#x2019;ll receive a tracking number via email. Use this number to track your shipment on the carrier&#x2019;s website for the most up-to-date delivery information.</p><hr><h3 id="what-if-my-package-gets-lost-or-stolen"><br>What if my package gets lost or stolen?</h3><p>If your package is lost or stolen, please contact us immediately at&#xA0;<a href="mailto:support@razorback4x4.com.au" id="isPasted">support@razorback4x4.com.au</a>. We&#x2019;ll work with the carrier to investigate and resolve the issue as quickly as possible.</p><hr><h3 id="isPasted"><br>How Much Does Shipping Cost?</h3><p>Razorback 4x4 offers free standard domestic shipping for all Seatcovers, Merchandise, and Accessories. Express and International shipping is charged depending on weight, package size, and destination. Rooftop Tents and Swags are excluded from free shipping, and will be charged at their own rate.</p><hr><h3 id="do-you-offer-express-shipping"><br>Do You Offer Express Shipping?</h3><p>Yes, express shipping is available for most orders. You can select this option at checkout for faster delivery. This is charged depending on weight, package size, and destination.</p><hr><h3 id="how-long-does-delivery-take"><br>How Long Does Delivery Take?</h3><p>Delivery times vary depending on your location and the shipping method chosen. For domestic orders, standard shipping typically takes 3-7 business days. International delivery times depend on the destination and customs processing. Razorback 4x4 cannot guarantee shipping times, especially during holiday and sales periods.</p><hr><h3 id="what-happens-if-my-delivery-is-delayed"><br>What Happens If My Delivery Is Delayed?</h3><p>Delivery times are estimates and may be affected by factors such as weather, customs processing, or carrier delays. If your delivery is delayed, please use the tracking number provided to check the status of your shipment.&#xA0;</p><hr><h3 id="isPasted"><br>Can I Choose My Shipping Carrier?</h3><p>For international orders, we use Australia Post as the default carrier. If you would like to use a different shipping carrier or require express international shipping, please contact us before placing your order to discuss options.</p><hr><h3 id="rooftop-tent-shipping-policy"><br>Rooftop Tent Shipping Policy</h3><p>Due to the size and weight of rooftop tents, additional shipping fees apply. These fees will be calculated at checkout. The exact shipping charges will depend on your location and the chosen delivery method.</p>

Shipping

Frequently asked questions about international ordering and shipping

<p id="isPasted"><strong>Do You Ship to My Country?</strong></p><p>Razorback 4x4 ships to any destination available through Australia Post&apos;s international shipping services. However, customs rules and regulations are constantly changing, and this may impact our ability to ship to certain countries. While we do our best to accommodate all international orders, we cannot guarantee that we can ship to your specific location.</p><p>If you have any questions or concerns about shipping to your country, please don&#x2019;t hesitate to contact us at <a href="mailto:support@razorback4x4.com.au">support@razorback4x4.com.au</a>, and we&#x2019;ll be happy to assist!</p><hr><p>&#xA0;</p><p><strong>Will I Have to Pay Import Taxes, Duties, or Customs Fees?</strong></p><p>International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are your responsibility and are not included in our shipping fees. We recommend checking with your local customs office for more information before placing your order. Razorback 4x4 are not liable for any import duties, taxes, or customs fees that you might have to pay.</p><hr><p>&#xA0;</p><p><strong>Can I Return or Change My Mind on an International Order?</strong></p><p>Unfortunately, we cannot accept change-of-mind returns for international orders.</p><hr><p>&#xA0;</p><p><strong>If I Buy a Product for an Australian Vehicle, Will It Fit My International Vehicle?</strong></p><p>We cannot guarantee fitment or compatibility on international vehicles, even those with the same make and model. Trim levels and features can vary greatly between countries, so it&#x2019;s the customer&#x2019;s responsibility to investigate compatibility. Razorback 4x4 is not responsible for incorrect fitment or product incompatibility on overseas vehicles.</p><p><br></p>

Ordering