ShippingUpdated 3 months ago

How do I track my order?

Once your order has been dispatched, you’ll receive a tracking number via email. Use this number to track your shipment on the carrier’s website for the most up-to-date delivery information.

What if my package gets lost or stolen?

If your package is lost or stolen, please contact us immediately at [email protected]. We’ll work with the carrier to investigate and resolve the issue as quickly as possible.

How Much Does Shipping Cost?

Razorback 4x4 offers free standard domestic shipping for all Seatcovers, Merchandise, and Accessories. Express and International shipping is charged depending on weight, package size, and destination. Rooftop Tents and Swags are excluded from free shipping, and will be charged at their own rate.

Do You Offer Express Shipping?

Yes, express shipping is available for most orders. You can select this option at checkout for faster delivery. This is charged depending on weight, package size, and destination.

How Long Does Delivery Take?

Delivery times vary depending on your location and the shipping method chosen. For domestic orders, standard shipping typically takes 3-7 business days. International delivery times depend on the destination and customs processing. Razorback 4x4 cannot guarantee shipping times, especially during holiday and sales periods.

What Happens If My Delivery Is Delayed?

Delivery times are estimates and may be affected by factors such as weather, customs processing, or carrier delays. If your delivery is delayed, please use the tracking number provided to check the status of your shipment. 

Can I Choose My Shipping Carrier?

For international orders, we use Australia Post as the default carrier. If you would like to use a different shipping carrier or require express international shipping, please contact us before placing your order to discuss options.

Rooftop Tent Shipping Policy

Due to the size and weight of rooftop tents, additional shipping fees apply. These fees will be calculated at checkout. The exact shipping charges will depend on your location and the chosen delivery method.