WarrantyUpdated 2 months ago

Warranty Policy

At Razorback 4x4, we stand by the quality of our products and are committed to ensuring your satisfaction. All of our products come with a warranty against defects in materials and workmanship.

What Does the Warranty Cover?

Our warranty covers defects in materials and workmanship under normal use. It does not cover:

• Normal wear and tear.
• Damage caused by misuse, neglect, or improper installation.
• Damage resulting from modifications or alterations to the product.
• Products used for purposes other than their intended use.

How Long Is the Warranty Period?

The warranty period varies depending on the product. Please refer to the specific product listing or contact us for details about the warranty duration for your purchase.

How Do I Make a Warranty Claim?

To make a warranty claim, please contact us at [email protected] with the following details:

• Proof of purchase (e.g., receipt or order confirmation).
• A description of the issue.
• Photos or videos of the defect, if applicable.

Once we receive your claim, we will assess the issue and determine the appropriate resolution, which may include repair, replacement, or refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure.
• Compensation for any other reasonably foreseeable loss or damage.
• Repair or replacement of goods if they fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to your rights under the Australian Consumer Law.

What Costs Are Involved?

If your warranty claim is valid, we will cover the cost of repairing or replacing the product, as well as any reasonable return shipping costs. However, if the claim is not valid (e.g., the issue is not covered under the warranty), you will be responsible for any associated costs, including return shipping.

Additional Notes

• For international customers, warranty claims may require additional time due to shipping and logistics.
• If you have any questions about your warranty or need assistance, please don’t hesitate to contact us.

We are committed to ensuring you have a great experience with Razorback 4x4 and will do our best to resolve any issues promptly and fairly.