Frequently asked questions about our refund & return policy.

<h3 id="isPasted">Do You Offer Refunds or Exchanges?</h3><p>We understand that sometimes you may need to return or exchange a product. If the product has not been opened, fitted, or used, and is returned in its original condition and packaging, we can offer an exchange or refund to the original payment method.</p><ul type="disc"><li><strong>Exclusions:</strong><br>&#xA0;We are unable to offer refunds or exchanges on custom-made items, sale items, or gift vouchers.</li></ul><hr><h3 id="how-do-i-make-a-return"><br>How Do I Make a Return?</h3><p>We aim to make the return process as seamless as possible, to initiate a return simple use our&#xA0;<a href="https://razorback4x4.loopreturns.com/">returns portal here</a> and fill in a few details:&#xA0;<br><br>Once approved, you&#x2019;ll need to send the product back to us at your own cost. After passing our quality inspection, we&#x2019;ll process your refund or exchange.</p><hr><h3 id="how-do-i-cancel-my-order"><br>How Do I Cancel My Order?</h3><p>If you need to cancel your order, please contact us as soon as possible. If your order has already been dispatched, you&#x2019;ll need to follow our returns process. If production has begun on your made-to-order item, you will be unable to cancel.</p><hr><h3 id="what-if-i-change-my-mind"><br>What If I Change My Mind?</h3><p>For Australian orders, we offer change-of-mind returns if the product meets our return criteria. Unfortunately, we cannot accept change-of-mind returns for international orders, custom-made items, sale items, or gift cards.</p><hr><h3 id="what-if-my-product-arrives-damaged"><br>What If My Product Arrives Damaged?</h3><p>If your product arrives damaged, please contact us immediately and start a return through<a href="https://razorback4x4.loopreturns.com/"> our returns portal</a> - with photos of the damage and your order details. We will assess the issue and arrange for a replacement or refund as appropriate.</p><hr><h3 id="what-is-the-process-for-returning-faulty-or-defective-products"><br>What Is the Process for Returning Faulty or Defective Products?</h3><p>If you believe your product is faulty or defective, please contact us with details of the issue and any supporting photos. We will assess your claim and, if valid, provide a replacement, repair, or refund in accordance with the Australian Consumer Law.</p><p>Please contact us as soon as you notice the issue through <a href="https://razorback4x4.loopreturns.com/">our returns portal&#xA0;</a>with photos of the issue, your order number, and any relevant information (such as the product part number, or vehicle specific information).</p><hr><p><br>For the full Return Policy, please <a href="https://razorback-4x4.gorgias.help/en-US/refund-policy-1139583">click here</a>.</p>

Returns & Refunds

Frequently asked questions about our warranty policy.

<h2 id="isPasted">Warranty Policy</h2><p>At Razorback 4x4, we stand by the quality of our products and are committed to ensuring your satisfaction. All of our products come with a warranty against defects in materials and workmanship.</p><hr><h3 id="what-does-the-warranty-cover"><br>What Does the Warranty Cover?</h3><p>Our warranty covers defects in materials and workmanship under normal use.&#xA0;</p><h3 id="what-does-the-warranty-not-cover"><br>What Does the Warranty NOT Cover?</h3><ul type="disc"><li>Normal wear and tear.</li><li>Damage caused by misuse, neglect, or improper installation.</li><li>Damage resulting from modifications or alterations to the product.</li><li>Products used for purposes other than their intended use.</li></ul><hr><h3 id="how-long-is-the-warranty-period"><br>How Long Is the Warranty Period?</h3><p>The warranty period varies depending on the product. Please refer to the specific product listing or contact us for details about the warranty duration for your purchase.</p><hr><h3 id="how-do-i-make-a-warranty-claim"><br>How Do I Make a Warranty Claim?</h3><p>To make a warranty claim, please initiate a return within <a href="https://razorback4x4.loopreturns.com/">our new customer portal</a>. Please have the following details ready:</p><ul type="disc"><li>Proof of purchase (e.g., receipt or order confirmation).</li><li>A description of the issue.</li><li>Photos or videos of the defect, if applicable.</li></ul><p>Once we receive your claim, we will assess the issue and determine the appropriate resolution, which may include repair, replacement, or refund.</p><hr><h3 id="australian-consumer-law"><br>Australian Consumer Law</h3><p>Our goods come with guarantees that cannot be excluded under the <em>Australian Consumer Law</em>. You are entitled to:</p><ul type="disc"><li>A replacement or refund for a major failure.</li><li>Compensation for any other reasonably foreseeable loss or damage.</li><li>Repair or replacement of goods if they fail to be of acceptable quality and the failure does not amount to a major failure.</li></ul><p>This warranty is provided in addition to your rights under the <em>Australian Consumer Law</em>.</p><hr><h3 id="what-costs-are-involved"><br>What Costs Are Involved?</h3><p>If your warranty claim is valid, we will cover the cost of repairing or replacing the product, as well as any reasonable return shipping costs. However, if the claim is not valid (e.g., the issue is not covered under the warranty), you will be responsible for any associated costs, including return shipping.</p><hr><h3 id="additional-notes"><br>Additional Notes</h3><ul type="disc"><li>For international customers, warranty claims may require additional time due to shipping and logistics.</li><li>If you have any questions about your warranty or need assistance, please don&#x2019;t hesitate to contact us.</li></ul><p>We are committed to ensuring you have a great experience with Razorback 4x4 and will do our best to resolve any issues promptly and fairly.</p><hr><p><br></p>

Returns & Warranty

Returns & Refunds

Warranty